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Patient experience and engagement short course
Section 1: The treatment bank account
Section 1.1: Treatment bank account introduction (19:04)
Section 1.2: Treatment bank account debits (13:55)
Story time: The power of credits (9:18)
Section 2: Sales for Therapists
Stroy Time: Why selling isn't evil and how I realised its power in the Therapy world (8:16)
Sales techniques for Therapists (17:37)
Features v Benefits and how Therapists get this wrong (6:38)
GOAL!
How to change your practice with empowering goals (25:27)
Story time: The power of goals (4:20)
Story time: The power of goals
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